PAYMENTS FOR CONSULTATIONS AND PROCEDURES

CONSULTATIONS

Payment is requested before consultation with our clinical staff to allow our clinic to run efficiently and maximise our patients’ time with our practitioners. Processing payments before consultations also allows our admin team to focus on the clinical aspects of your care that may need arranging after your consultation with your pain specialist or allied health team member. Our aim is to be time efficient and minimise your time away from your daily routine and plans.

CANCELLATION OF CONSULTATIONS

Our administrative team will contact you via a text message to confirm your appointment in the week prior to your booking date.

If you are unable to keep your appointment, we ask that you please let us know as soon as possible to allow others the opportunity to attend the clinic promptly. Appointments with our Pain Specialists are highly sought after.

For all appointments with our Pain Specialists and Allied Health staff (physiotherapy, psychology, and occupational therapy) we exercise a 2-business-day cancellation policy. Fees relevant to the appointment are due when cancelling within 2 business days of the appointment time:

• Initial consultations will incur a cancellation fee of 50% of initial appointment amount

• Review appointments will incur a cancellation fee of 50% of review appointment amount

PROCEDURES

Accounts for all scheduled day procedures/surgery must be finalised 7 days prior to the day of your procedure booking.

In the event that payment is not finalised 7 days in advance of the procedure, your booking will not be able to proceed, and another patient on our waiting list will be offered the opportunity to book in. Our office can be contacted to take payment between 9am-5pm, Monday to Friday.

For your convenience we are able to take payments in the following ways:

• Cash payments can be made in advance by appointment. Please phone 1300 798 682 to arrange a convenient time and to be advised of the address you will need to attend to make payment.

• Credit card payments can be made via phone by calling 1300 798 682, in person by appointment with our administrative staff, or you may also complete the remittance advise on the bottom of your invoice and fax, email or post it to us for processing.

• Cheques can be mailed to Level 4, 600 Victoria Street, Richmond VIC 3121, or presented in person by appointment with administrative staff.

Please note we are not able to process your Medicare or any applicable private health fund rebates for your procedures. Please contact your private health fund for further information on the rebates that may apply for you.

The Quote and Informed Financial Consent provided to you at the time of booking outline the fees and item numbers which your health fund can use to provide you with a detailed estimate of benefits applicable.

If you have any enquiries prior to your procedure, please feel free to phone us on 1300 798 682.